Question 1

I’m interested in opening a purchasing account. Is it possible?

Accepted Answer

You may be eligible to open a credit purchasing account with us, subject to approval.

Question 2

Do you accept multiple international currencies?

Accepted Answer

Yes. We accept payments in EUR and USD. Payments made in other currencies may be subject to additional charges due to exchange rates and bank fees.

Question 3

What payment methods do you accept?

Accepted Answer

We accept bank transfer / wire transfer (SEPA or international). Please instruct your bank to transfer the full amount shown on your quotation or proforma invoice and include your reference number.

Question 4

Do you accept PayPal as a payment method?

Accepted Answer

Yes. PayPal payments can be made using the payment details provided on your quotation or invoice. Please contact our Sales Team if confirmation is required.

Question 5

Is paying by cheque an option?

Accepted Answer

Cheque payments are generally not preferred. In exceptional cases, alternative payment methods may be considered. Please contact our Sales Team for further details.

Question 6

What delivery information do you provide with each order?

Accepted Answer

We offer various shipping options depending on the destination country. Available shipping methods, estimated delivery times and costs are clearly stated in all quotations. All quotations include an estimated delivery date to your agreed delivery address or collection point. Orders are calculated from the order confirmation date, excluding weekends and Dutch public holidays. If you notice any changes to delivery dates, please contact us immediately.

Question 7

Can I request faster delivery?

Accepted Answer

Yes. Our primary logistics partner is UPS, but we can also ship via DHL or FedEx upon request. Stock items typically ship within 24 hours of payment receipt. Expedited options such as next-day or same-day delivery may be available depending on location. Once your order ships, you will receive tracking details.

Question 8

Can I arrange my own shipping?

Accepted Answer

Yes. You may arrange your own courier or use your own shipping account. You must inform us of your chosen carrier in advance. If you arrange your own shipping, all risk passes to you and we accept no liability for loss or damage during transit.

Question 9

Will I need to pay customs duties or import taxes?

Accepted Answer

Yes. You are responsible for all customs duties, import taxes, VAT and clearance fees imposed by local authorities in the destination country. We do not accept liability for customs charges or delays caused by clearance procedures.

Question 10

What causes most delivery delays?

Accepted Answer

Delays may occur due to stock availability, carrier issues, customs clearance or force majeure events. If your order is delayed, please contact our Sales Team and we will investigate as quickly as possible.

Question 11

Do pre-owned or exchanged products come with a warranty?

Accepted Answer

Yes. All products supplied by us are guaranteed to be in working condition and include a minimum 12-month warranty, unless stated otherwise.

Question 12

What is the warranty period for your products?

Accepted Answer

Hardware products are covered by our warranty for up to 24 months, depending on condition. The warranty period begins on the date of delivery.

Question 13

What options are available if an item is defective?

Accepted Answer

Depending on the situation, we may offer repair, replacement or refund. Our liability is limited to repair or replacement at our discretion, or a refund of the original purchase price if no alternative is available.

Question 14

What is your returns and refunds policy?

Accepted Answer

If you wish to return an item, you must notify us within 7 days of delivery by contacting customer care and quoting your reference number. Approved items must be returned within a further 7 days. A minimum 20 percent restocking fee may apply. If no issues are reported within 7 days, the goods are deemed accepted.

Question 15

What is the process for returning an item?

Accepted Answer

Returned products must be complete and unused, in original manufacturer packaging with seals intact, and supplied with all accessories, manuals, cables and packaging materials. Incomplete or damaged returns may be refused.

Question 16

What is the process for returning a service exchange item?

Accepted Answer

Service exchange units must be returned within 7 days of delivery. If the exchange item is not returned, you may be charged the price difference.

Question 17

How can I cancel my order?

Accepted Answer

Once an order has been confirmed, non-stock items and specially sourced products cannot be cancelled unless defective. Approved cancellations may be subject to a handling charge. Software and custom-built products are excluded from cancellation rights.

Question 18

What should I do if my parts are faulty?

Accepted Answer

If a fault occurs within the warranty period, please contact customer care. Our team will guide you through testing, repair, replacement or refund options.

Question 19

What if I have a problem with my order?

Accepted Answer

If you receive an incorrect item, notify us within 7 days of delivery. Items that are customised, obsolete or specially manufactured cannot be returned or cancelled.

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