Requested part
We review the part number, manufacturer, photos or nameplate information to understand what you are looking for.
Obsolete automation sourcing
Book a 15-minute sourcing consultation
Before requesting a quote, we’ll review your requirement and identify the most practical sourcing path.
- Reply in
under 12 hours - Worldwide
sourcing - 12-month
warranty - No obligation
consultation
This consultation focuses on sourcing strategy, availability routes and purchasing options. It does not replace on-site technical support or engineering services.
What we’ll review together
The goal is to clarify the request before moving into quotation, sourcing or purchasing.
Sourcing options
We discuss potential routes such as available stock, refurbished units, surplus inventory, exchange options or repair alternatives.
Urgency and lead time
We align the sourcing path with your urgency, delivery expectations and operational risk.
Next step
You leave the consultation with a clear recommendation on how to proceed with a quote or sourcing request.
When this consultation makes sense
- You have a part number but are unsure if it is still available.
- You only have a photo, label or incomplete reference.
- The original manufacturer no longer supplies the part.
- You need to compare refurbished, surplus or alternative sourcing routes.
- You want to understand realistic lead time before requesting a quote.
- Your maintenance or purchasing team needs a practical next step.
What this consultation does not include
The consultation is focused on sourcing strategy and purchasing options.
- PLC programming.
- Remote machine troubleshooting.
- Electrical or mechanical diagnostics.
- Commissioning.
- On-site engineering services.
- Warranty assessment of equipment not supplied by UptimeLegacy.
If your request requires technical diagnosis, we can still review the part requirement, but we do not replace your OEM, integrator or on-site maintenance team.
A more useful 15 minutes
What to prepare before the call
If available, please prepare:
- Part number or reference.
- Manufacturer or brand.
- Photos of the part, label or nameplate.
- Quantity required.
- Required delivery date.
- Destination country.
- Current machine status or urgency level.
Frequently Asked Questions
How long is the consultation?
The consultation is designed to take around 15 minutes.
Is there any obligation to buy?
No. The consultation helps clarify your requirement and the most practical sourcing route before moving forward.
Can you help if I only have a photo?
Yes. Photos, nameplates, labels and partial references can help us identify the likely part or sourcing route.
Will I receive a quotation during the call?
Not always. If the requirement is clear, we can move it into quotation. If more information is needed, we will explain the next step.
Do you provide engineering or troubleshooting support?
No. This consultation focuses on sourcing options and purchasing routes for spare parts. It does not include PLC programming, machine diagnostics, commissioning or on-site engineering services.
Sourcing consultation
Ready to review your sourcing options?
Share your requirement and we’ll recommend the most practical next step.